Policies
Shipping
Last updated: August 2026
Everything you need to know about how and when your Stilva order reaches you.
01 Dispatch time
Orders are processed and dispatched within 2–5 business days. You'll receive a confirmation email with tracking as soon as your order is on its way.
02 Shipping options & delivery times
Standard
$9.95 AUD
Free over $90 AUD. Est. 7-10 business days after dispatch
Express
$24.95 AUD
Est. 4-7 business days after dispatch
Delivery estimates are in addition to dispatch time and are not guaranteed. All rates are charged in AUD. If you are shopping in another currency, checkout converts at the rate shown there.
03 Free shipping
Standard shipping is $9.95 AUD, and it is free on orders over $90 AUD. The discount is applied automatically at checkout, there is no code.
04 Where we ship
Australia, New Zealand, the United Kingdom, the United States, and all 27 countries of the European Union. In full: Australia, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, New Zealand, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, the United Kingdom and the United States.
If your country is not on that list we cannot ship to you yet, and checkout will not offer a delivery method. Email support@stilva.store and we will tell you when it changes.
05 Tracking your order
Once dispatched, you'll receive a tracking link by email. Please allow up to 48 hours for tracking to update.
06 International orders, customs & duties
International orders may be subject to import duties, taxes, and customs fees charged by the destination country. These are the responsibility of the customer and are not included in the price or shipping charge.
07 Delays
Once an order leaves our facility, delivery is in the hands of the carrier. We can't control carrier or customs delays, but we'll always help you chase a parcel, so just reach out.
08 Lost, stolen, or damaged parcels
We offer optional Shipping Protection at checkout to cover loss, theft, or damage in transit. If your order is lost or arrives damaged, contact us at support@stilva.store and we'll make it right.
09 Incorrect address
Please double check your shipping address at checkout. We can't be responsible for orders sent to an incorrectly entered address, though we'll do our best to help.