Policies
Shipping
Last updated: June 2026
Everything you need to know about how and when your Stilva order reaches you.
01 Dispatch time
Orders are processed and dispatched within 2–5 business days. You'll receive a confirmation email with tracking as soon as your order is on its way.
02 Shipping options & delivery times
Standard
FREE
Est. 5–8 business days after dispatch
Express
$24.95
Est. 3–5 business days after dispatch
Delivery estimates are in addition to dispatch time and are not guaranteed.
03 Free shipping
Enjoy free standard shipping on all orders over $60 AUD. It's applied automatically at checkout.
04 Where we ship
We ship across Australia and to most countries worldwide. Available methods and rates are shown at checkout based on your address.
05 Tracking your order
Once dispatched, you'll receive a tracking link by email. Please allow up to 48 hours for tracking to update.
06 International orders, customs & duties
International orders may be subject to import duties, taxes, and customs fees charged by the destination country. These are the responsibility of the customer and are not included in the price or shipping charge.
07 Delays
Once an order leaves our facility, delivery is in the hands of the carrier. We can't control carrier or customs delays, but we'll always help you chase a parcel — just reach out.
08 Lost, stolen, or damaged parcels
We offer optional Shipping Protection at checkout to cover loss, theft, or damage in transit. If your order is lost or arrives damaged, contact us at support@stilva.store and we'll make it right.
09 Incorrect address
Please double-check your shipping address at checkout. We can't be responsible for orders sent to an incorrectly entered address, though we'll do our best to help.