Legal

Privacy Policy

Last updated: June 2026

This Privacy Policy explains how Stilva collects, uses, and protects your personal information, in line with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

01 Information we collect

When you shop or interact with us, we may collect:

Information you provide — your name, email address, shipping and billing address, phone number, and order details.
Payment information — processed securely by our payment providers. We do not store your full card details.
Information collected automatically — device and browser type, IP address, pages viewed, and similar data collected through cookies and analytics.

02 How we use your information

To process and deliver your orders and send order updates.
To provide customer support and respond to your enquiries.
To send marketing emails where you've opted in (you can unsubscribe any time).
To improve our website, products, and shopping experience.
To prevent fraud and keep our store secure.

03 Cookies & tracking

We use cookies and similar technologies to keep your cart working, remember your preferences, and understand how our site is used. You can control cookies through your browser settings; disabling some may affect how the site works.

04 Sharing your information

We never sell your personal information. We share it only with trusted providers who help us run our store, including: payment processors, our fulfilment and shipping partners, email and marketing platforms, and analytics providers. We may also disclose information where required by law.

05 International transfers

Some of our service providers may store or process data outside Australia. Where this happens, we take reasonable steps to ensure your information is handled securely and in line with this policy.

06 Data retention

We keep your personal information only as long as needed to fulfil orders, meet legal and accounting obligations, and resolve disputes.

07 Marketing & your choices

If you've subscribed to marketing, you can opt out at any time using the unsubscribe link in our emails or by contacting us. We'll still send essential order-related messages.

08 Your privacy rights

You have the right to access the personal information we hold about you, ask us to correct it if it's inaccurate, and request deletion where appropriate. To make a request, email support@stilva.store and we'll respond within a reasonable time.

09 Security

We use industry-standard measures to protect your information, including encrypted checkout. No method of transmission over the internet is completely secure, but we work hard to safeguard your data.