Help
Frequently Asked Questions
Everything you need to know before you order.
What sizes do you offer?
Most pieces run S–3XL and are designed with an oversized, drop-shoulder fit. Prefer something closer? Size down. Every product page has a full size chart.
What are your products made from?
Every tee is 250gsm cotton, snow washed, with the back print done in house. The exact details are listed on each product page.
How long does shipping take?
Orders are dispatched within 2 to 5 business days. Standard delivery is then an estimated 7 to 10 business days, and Express 4 to 7. See our Shipping page.
Do you ship internationally?
We ship to 31 countries: Australia, New Zealand, the UK, the US and the EU. Rates are shown at checkout based on your address. If your country is not on that list, checkout will not offer a delivery method yet.
Is shipping free?
Standard shipping is $9.95 AUD, and it is free on orders over $90 AUD. The discount is applied automatically at checkout, there is no code. Express is $24.95 AUD.
Can I return or exchange something?
Yes. You have 30 days to change your mind, even if you've worn it, as long as it comes back free of rips and stains. See our Refund & Returns page.
How does the "Buy 1, Get 1 50% off" deal work?
Add any two eligible items to your bag and the cheaper one is automatically discounted 50% at checkout. No code needed.
What is the fortnightly giveaway?
Every fortnight, the customer whose tagged post gets the most engagement wins their order back, up to $150 AUD in store credit. Post your fit and tag #stilva to enter.
What payment methods do you accept?
All major cards, plus PayPal, Shop Pay, Google Pay and more, shown at checkout.
How do I track my order?
You'll receive a tracking link by email once your order ships. Please allow up to 48 hours for tracking to update.
How do I contact you?
Email us any time at support@stilva.store, we reply fast.