Refund & Returns

01 Returns window

Changed your mind? No problem. You can return your order within 30 days of receiving it — even if you've worn it. All we ask is that the item is posted back to us and arrives free of tears and stains.

02 Faulty, damaged, or incorrect items

If your item arrives faulty, damaged in transit, or you received the wrong product, contact us within 7 days of delivery at support@stilva.store with your order number and a photo. We'll arrange a free replacement or a full refund — your choice.

03 How to start a return

1. Email support@stilva.store with your order number and reason for return.
2. We'll review and send return instructions within 2 business days.
3. Post the item back using the instructions provided.

04 Refunds

Once we receive and inspect your return, we'll notify you of approval. Approved refunds are processed to your original payment method within 5–10 business days. Original shipping charges are non-refundable except where an item is faulty or incorrect.

05 Return shipping costs

For change-of-mind returns, return postage is at your expense. For faulty, damaged, or incorrect items, we cover return shipping.

06 Exchanges

The fastest way to exchange for a different size is to return your item for a refund and place a new order.

07 Non-returnable items

• Gift cards
• Shipping protection
• Items marked final sale

08 Your consumer rights

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality.